Responsible Gaming at fb 777
fb 777 is committed to providing a safe, fair, and enjoyable entertainment experience for every player in Bangladesh. Your wellbeing always comes before the game.
Our Commitment to Player Safety
At fb 777, we believe that gaming should be a source of entertainment — nothing more, nothing less. While we offer a wide range of exciting online casino games, live sports betting on cricket and other sporting events, and instant mobile wallet payouts via bKash and Nagad, we are equally committed to ensuring that every player who chooses fb 777 does so in a responsible and informed manner.
Problem gambling can affect anyone, regardless of background, income, or experience. It does not discriminate by city — whether you are in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or Cox's Bazar, if gambling stops being fun and begins to cause distress, financial hardship, or relationship strain, it has crossed the line from entertainment into a problem that deserves serious attention.
fb 777 has built a comprehensive suite of responsible gaming tools that are available to every registered player at no cost. These tools — including deposit limits, loss limits, session time-outs, cool-off periods, and permanent self-exclusion — are designed to help you stay in control of your gaming activity at all times. We encourage all players to use these tools proactively, not just reactively.
Our responsible gaming programme is not a checkbox exercise. It is a genuine operational commitment backed by staff training, automated monitoring systems, and a clear escalation process for players who may need additional support. If you or someone you know is showing signs of gambling-related harm, please read this page in full and reach out to our support team or one of the independent organisations listed in the Support Resources section below.
Player-First Philosophy
Every feature, every policy, and every support pathway at fb 777 is designed with the player's long-term wellbeing in mind — not just short-term revenue.
Transparent Operations
We provide clear information about odds, house edges, game rules, and bonus terms so that players can make fully informed decisions before placing any bet.
Secure & Fair Platform
fb 777 uses SSL encryption and certified random-number generation to ensure all game outcomes are fair and all player data is protected at all times.
Age Restriction — 18+ Only
Why Age Verification Matters
Gambling is an adult activity that carries real financial risk. Minors are not equipped — legally, emotionally, or financially — to make informed decisions about gambling. To protect young people in Bangladesh, fb 777 enforces a strict minimum age of 18 years for all accounts.
How We Verify Age
- All new registrations require submission of a valid government-issued ID (National ID card, passport, or driver's licence) confirming date of birth.
- Documents are reviewed by our verification team before withdrawals are processed and periodically during account activity.
- Any account found to belong to a person under 18 will be immediately suspended and all associated funds returned (less any bonuses claimed).
- fb 777 does not knowingly retain data belonging to minors. If you believe a minor has registered, contact [email protected] immediately.
Protecting Young People at Home
If you share a device with family members who are under 18, we strongly recommend using device-level parental control software to prevent access to gambling websites. Always log out of your fb 777 account when you are not actively using it, and never share your login credentials with anyone.
Player Safety Tools
fb 777 provides a full range of free, easy-to-use responsible gaming tools available to every registered player. These controls can be activated at any time from your account settings or by contacting our support team.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your fb 777 account. Once a limit is set, you cannot exceed it during the chosen period. Limits can be lowered immediately; increases take 7 days to take effect, giving you time to reconsider.
Loss Limits
Define the maximum amount you are willing to lose in a day, week, or month. When your net losses reach the threshold you have set, your account will be automatically restricted from further wagering until the limit period resets.
Session Time Limits
Set a maximum duration for individual gaming sessions. You will receive an on-screen notification as you approach your time limit, and your session will automatically end when the limit is reached, regardless of whether you are mid-game.
Cool-Off Period
Take a short break from fb 777 for a period of 24 hours, 48 hours, 7 days, or 30 days. During a cool-off, your account remains active but you cannot deposit or place bets. The cool-off period cannot be cancelled once activated.
Reality Check Alerts
Enable periodic pop-up reminders that appear during active gaming sessions, showing you how long you have been playing, your net win/loss for the session, and prompting you to decide whether to continue or stop.
Self-Exclusion
Permanently or temporarily exclude yourself from fb 777 for a minimum of 6 months or indefinitely. Self-exclusion is the most powerful tool available and is fully described in the dedicated section below.
All responsible gaming tools are accessible from your account dashboard under Account Settings → Responsible Gaming. If you have difficulty finding or activating any tool, our support team is available around the clock to assist you. Email [email protected] and reference "Responsible Gaming Request" in your subject line for priority handling.
Tool Overview & Reset Periods
| Tool | Available Periods | Takes Effect | Can Be Reversed? |
|---|---|---|---|
| Deposit Limit (decrease) | Daily / Weekly / Monthly | Immediately | Yes — increase takes 7 days |
| Deposit Limit (increase) | Daily / Weekly / Monthly | After 7-day cooling period | Yes — can be cancelled within 7 days |
| Loss Limit | Daily / Weekly / Monthly | Immediately | Yes — increase takes 7 days |
| Session Time Limit | 30 min / 1h / 2h / Custom | Next session start | Yes |
| Cool-Off Period | 24h / 48h / 7 days / 30 days | Immediately | No — must complete full period |
| Reality Check Alerts | Every 15 / 30 / 60 min | Immediately | Yes |
| Self-Exclusion (temporary) | 6 months / 1 year / 2 years / 5 years | Immediately | No — must complete full period |
| Self-Exclusion (permanent) | Indefinite | Immediately | No |
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Knowing the warning signs early gives you the best chance of addressing the issue before it causes serious harm. The signs below are widely recognised indicators that gambling may have moved beyond healthy entertainment.
Self-Assessment Questionnaire
Answer the following questions honestly to get a clearer picture of your current relationship with gambling. This questionnaire is for your own private reflection — your answers are not recorded or sent to fb 777. If you answer "Yes" to two or more questions, we strongly recommend activating one or more safety tools or contacting our support team.
If the self-assessment raised any concerns, the most important step is to act now. Here is what you can do immediately:
Self-Exclusion — Your Right to Stop
Self-exclusion is the most powerful responsible gaming tool available at fb 777. When you activate self-exclusion, your account is immediately restricted from all gambling activity — including deposits, bets, and access to games. No marketing communications will be sent to you during the exclusion period. This is a firm commitment on our part, not a soft suggestion.
Available Self-Exclusion Periods
- 6 months — a short-term break to regain perspective and reassess your gambling habits.
- 1 year — a medium-term exclusion that gives you meaningful distance from gambling.
- 2 years — a longer break for those who need more time to address underlying issues.
- 5 years — a substantial long-term exclusion for serious concerns.
- Permanent / Indefinite — a lifetime ban from fb 777. This decision is irreversible and cannot be undone under any circumstances.
What Happens When You Self-Exclude
- Your account is suspended immediately upon request — there is no delay or grace period.
- All pending withdrawals of genuine funds (minus any bonus funds) will be processed and returned to you via your registered payment method (bKash, Nagad, Rocket, or Upay).
- You will be removed from all fb 777 marketing lists and will receive no promotional emails, SMS messages, or bonus offers during the exclusion period.
- Your account data is retained securely for the duration required by applicable data retention policies and then deleted.
- If you attempt to open a new account during a self-exclusion period, fb 777 will close it and refund any deposits made.
How to Request Self-Exclusion
Self-exclusion can be activated in three ways:
- Account Dashboard: Log in and navigate to Account Settings → Responsible Gaming → Self-Exclusion. Select your preferred period and confirm.
- Email: Send a request to [email protected] with the subject line "Self-Exclusion Request" and specify the period you require. Our team will action this within one hour of receiving your email, 24 hours a day, 7 days a week.
- Live Chat: Speak to a support agent directly and request immediate self-exclusion. The agent will process your request in real time while you are connected.
After Your Self-Exclusion Period Ends
When a temporary self-exclusion period expires, your account will not automatically reopen. You must make a deliberate, affirmative request to reactivate your account. There will be a mandatory 7-day cooling period between your reactivation request and your account being restored to full functionality, during which time you may cancel your reactivation request if you reconsider. We strongly recommend seeking professional guidance before returning to gambling after a self-exclusion period.
If you feel you need to stop gambling right now, email our support team immediately. We will suspend your account within one hour, no questions asked.
Independent Support Resources
fb 777 strongly encourages any player who is concerned about their gambling to seek support from independent organisations. The following resources offer confidential, non-judgmental guidance and are available to players across Bangladesh and internationally.
Contact fb 777 Support
Our dedicated responsible gaming support team is available 24 hours a day, 7 days a week, including all public holidays in Bangladesh — Eid, Pohela Boishakh, Victory Day, Independence Day, and Durga Puja. We understand that the need for support does not follow a business calendar.
All responsible gaming requests — whether for deposit limits, self-exclusion, account restrictions, or simply a confidential conversation — are handled with complete discretion. Your request will never affect your standing as a customer in any punitive way. We will never make it harder for you to gamble less.
Ways to Reach Us
- Email: [email protected] (reference "Responsible Gaming" in your subject line for priority routing)
- Live Chat: Available from within your fb 777 account dashboard, available 24/7
- Account Dashboard: Self-service tools accessible at any time via Account Settings → Responsible Gaming
If you are a family member or friend concerned about a loved one's gambling activity with fb 777, you are also welcome to contact us. While privacy regulations limit the information we can share about another person's account, our support team can provide guidance on next steps and connect you with appropriate resources.
Email Support
Send your responsible gaming request to [email protected] at any time. Our team monitors this address around the clock and prioritises all responsible gaming queries. Response within 1 hour guaranteed.
Live Chat
For immediate assistance, use the live chat feature inside your account dashboard. A trained support agent will be with you instantly and can action any responsible gaming request in real time during your conversation.
Self-Service Dashboard
Many responsible gaming tools — deposit limits, session limits, reality check alerts, and cool-off periods — can be activated instantly from your account settings without needing to contact support at all.
Play Smart. Stay in Control with fb 777.
Responsible gaming is everyone's responsibility. Browse our games knowing that fb 777 has every tool you need to keep the experience safe, fun, and within your limits.